To return a product:
You must request an RMA (Return Merchandise Authorization) number before making a return.
To obtain an RMA number simply email info@oneoff.co.za and request an RMA number.
Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it.
The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Returns for refund or exchange must be made within 30 days of receipt of purchase.
What can be returned:
Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned:
No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Shipping charges for products returned:
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
TO RETURN YOUR ITEMS:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
OneOff (PTY) LTD - Returns
38 Milky Way, Linbro Business Park, Frankenwald, Sandton, Johannesburg 2196, RSA. ' VAT:- 4200294645
Johannesburg
Gauteng 2196
South Africa
OneOff (PTY) LTD is the fullfilment operation company used by Hannah-Rose Smith.
They facilitate the manufacturing, printing and delivery of all our products.
However all designs are created by and belong to Hannah-Rose Smith
If you ever have any queries, please feel free to contact us directly at info@hannah-rose.co.za
